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Uplink Technical FAQs


UPLINK GENERAL FAQs

UPLINK TECHNICAL FAQs

UPLINK GENERAL FAQs

Q. What markets currently offer Uplink Service?
A. Uplink Service is widely available across the United States, Canada and the Caribbean. Please call our offices for specific coverage details on your area of interest.
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Q. What type of area is recommended for installing the AnyNET?
A. In finding a good location for the AnyNET you should avoid metal or concrete above the location of the unit andit should reside above ground level. Avoid basements locations, stay away from electrical panels, fluorescent lighting and other wireless devices.
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Q. What is the per call charges?
A. None. Uplink offers flat rate pricing for up to 50 signaks per month.
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Q. Can end users sign up for service directly?
A. End users must purchase Uplink through an alarm dealer. Most major alarm companies offer Uplink products and services.
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Q. Where can I find product manuals?
A. Product Manuals are available on the Numerex Solutions Website under the "Quick Links" drop-down menu. https://www.numerexsolutions.com/
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UPLINK TECHNICAL FAQs

Q. How do I Send and Check Signals?
A. Follow the Process Below:

  1. Log onto www.uplink.com.
  2. Click on the “Account Access” button.
  3. Enter the Login Name & Password.


    4. To send a status command:
  4. Click on the “SMS” tab.
  5. Click on the “Send MT” tab.
  6. Highlight and select the unit from the drop down screen that says select unit.
  7. Select the specific command from the drop down menu (return status). Then click on  “send specific”.
  8. The computer will ask you to click “ok”

    9. View Data:
  9. Click on the “Monitor” tab.
  10. Click on the “View Data Received” tab. This window will give you the status of the unit (A) Date and Time, (B) Gateway Data, (C) Log ID, (D) and Unit Data.
    1. Date and time when the event happened.
    2. The gateway data tells you Greenwich Meridian Time, the unit serial number, and the location in the network.
    3. The log ID is an internal reference number.
    4. The data states the event, signal strength*, device state, and the dipswitch settings. *Signal strength is a negative number. The lower the number the better ie -82 is better than -92. Anything over -95 or higher a signal may be lost. *Average signal strength is between -75 and -95.


    To check the signals destination:
  11. Click on the “Monitor” tab.
  12. Click on the “View Notifications Sent” tab. This window will give you the destination of the signal and if it was successful in reaching its destination (A) Date and Time, (B) Log ID, (C) Messages, (D) Methods, (E) Destinations and (F) Results.
    1. Start date and time will tell you when the event happened.
    2. The log ID is an internal reference number.
    3. Message tells what was sent such as the event code. *The event code can be checked under the “Configure” tab in the “Edit Unit Settings” tab.
    4. Method tells how it was sent.
    5. Destination tells where the signal was sent and the account number attached.
    6. Result tells if it was a success or a failure.

    To check that the unit was programmed:
  13. Click on the “Configure” tab.
  14. Click on the “Edit Unit Settings” tab.
  15. Select and highlight the unit from the drop down menu.
  16. Primary Notification Type must have a destination filled in.
  17. Primary Central Station Phone No. must be filled in (check to be sure it is the correct number).
  18. Primary Central Station Account No. must be filled in (check to be sure it is the correct number).
  19. Notification Controls
    1. Notification Enabled must be on yes for the unit to send signals. A yes must be in the drop down screen for the adjacent function to report.
  20. Notification Data tells you what code is being sent for what alarm.
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Q. How do I Activate an Uplink unit?
A. Follow the Process Below:

    Activating an Uplink Unit

    1. Log onto www.uplink.com.
    2. Click on the “Account Access” tab.
    3. Click on the “New Unit” tab.
    4. Use your company’s login name and password to login. *This should take you to the Numerex Solutions page that will have drop down screens and required browser settings.
    5. Click on the “Configure” tab.
    6. Click on the “Activate Unit” tab.
    7. Enter the unit serial number.
    8. Click “Activate Unit”. *If entered correctly, the top of the screen will tell you the unit was successfully activated and to click here to configure unit.
    9. Click on the “Click here to configure unit” highlighted in blue. *You may also go to the “Configure” tab and click “Edit Unit Settings” tab will take you to the same place.
    10. The first line “Unit Name” next to the serial number, you may input the customers name for easy referencing.
    11. Scroll down to “Primary Notification Type,” click on the drop down screen and select which format that you wish to transmit.
    12. Scroll down to “Primary Central Station Phone Number” and enter the receiver phone number. *You do not have to put the 1 in front but you do have to put the dashes in.
    13. In the next line, enter the “Primary Central Station Account No.” *Only the last four digits.
    14. To add a secondary notification, repeat step 10, 11, and 12 under the secondary tabs.
    15. Scroll down to “Notification Control.”
    16. “Notification Enabled” must be set to “Yes” for the unit to report. Each tab must be set to “Yes” for the adjacent function to report.
    17. “Notification Data” are the signals that are sent to the central station. Depending on the format that you are sending, will determine the code or zone number inserted. *SIA, Contact ID, and Modem format codes are to be inserted to the right in the three spaces and 4/2 codes are to be inserted in the two drop down screens adjacent to 4/2 Code.
    18. Click “Update” and your unit is now successfully activated.

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Q. When I log in I don't see my units listed?
A. You may be logged into the wrong website, you need the Legacy Dealer Login for the old style units and the Uplink Solutions Login for the new style units.
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Q. I forgot my login what should I do?
A. Email customer service at sales@uplink.com
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Q. How do I check signal strength?
A. See table below
Table 1
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Q. Can I power unit from my alarm panel?
A. No, this unit can draw up to 1.5 amps. Very few alarm panels have that much current available, especially while the panel is in alarm. This current can vary so the unit may not draw that much upon installation, however the cell site sets the level we transmit at and may ask for more power from time to time. Be sure to use at least a 12vdc 1.5amp power supply with 40va transformer to power the unit.
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