GENERAL FAQs
TECHNICAL FAQs
GENERAL FAQs
Q. Can end users sign up for GPS tracking service directly from Uplink?
A. End users must purchase Uplink products and services through their local security alarm dealer. Dealers can find u-TRAQ products at leading alarm distributors.
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Q. Does the GPS tracking service work everywhere?
A. u-TRAQ is currently being offered in the U.S. only.
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Q. How do I get more information about GPS tracking products?
A. Call your local alarm security dealer and ask for u-TRAQ by Uplink by name.
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Q. What is the cost of the u-TRAQ product?
A. Call your local security alarm dealer for price information and service plans
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TECHNICAL FAQs
Q. I forgot my login username or password
A. Call your alarm dealer and they can provide assistance with your username and/or password.
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Q. How do I install the u-TRAQ auto GPS tracking unit?
A. This device is installed in the On-Board Diagnostic (OBD) of OBDII enabled vehicles. Installation instructions are provided with the product.
Locate the OBD port on your vehicle. It is usually on the driver’s side under the dash.
If you have trouble locating it, a list of OBD port locations can be found at www.obdclearinghouse.com.
Remove the cover of the OBD port’s and insert the tracking unit. Keep the door of the vehicle open until the G LED blink, indicating a good GPS connection (this could take from four to twenty minutes).
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Q. How do I know if the device has a good signal connection?
A. The u-TRAQ auto and autoPRO models communicate over the GSM cellular network. A Slow blink on the “C” (center) LED indicates a good connection to the GSM network.
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