GENERAL FAQs
TECHNICAL FAQs
GENERAL FAQs
Q. Can end users sign up for GPS tracking service directly from Uplink?
A. End users must purchase Uplink products and services through their local security alarm dealer. Dealers can find u-TRAQ products at leading alarm distributors.
-back to top
Q. Does the GPS tracking service work everywhere?
A. u-TRAQ is currently being offered in the U.S. only. Please email us for specific coverage details on your area of interest.
-back to top
TECHNICAL FAQs
Q. I forgot my login username or password
A. Email customer service at sales@uplink.com.
-back to top
Q. How do I install the u-TRAQ auto GPS tracking unit?
A. This device is installed in the On-Board Diagnostic (OBD) of OBDII enabled vehicles. Installation instructions are provided with the product.
Locate the OBD port on your vehicle. It is usually on the driver’s side under the dash.
If you have trouble locating it, a list of OBD port locations can be found at www.obdclearinghouse.com.
Remove the cover of the OBD port’s and insert the tracking unit. Keep the door of the vehicle open until the G LED blink, indicating a good GPS connection (this could take from four to twenty minutes).
-back to top
Q. How do I know if the device has a good signal connection?
A. The u-TRAQ auto and autoPRO models communicate over the GSM cellular network. A Slow blink on the “C” (center) LED indicates a good connection to the GSM network.
-back to top
Q. How do I activate a u-TRAQ unit?
A. Follow the Process Below:
- Log onto http://”subdomain”.u-traq.com.
- Click on the “Devices” tab.
- Click on “Create New Device”,
- Enter the “Name” of the unit,
- Enter the IMEI (unit serial number) of the unit.
- Select the customer
- Select the Service Plan
- Select the Device Type
- Click “Activate Unit”. *If entered correctly, the top of the screen will tell you the unit is being configured and if the activation was successful, the screen will refresh to the list of units. If not, the page will update with a statement saying that the activation was not successful, then just click on the “retry”.
-back to top
Q. How can I verify the GPS device is communicating properly?
A. A simple way to test communication is to send a “Locate Now” command to the unit using the process below:
- Log onto http://”subdomain”.u-traq.com
- Click on the “Customer” tab.
- Click on the customer’s name in the table. This will take you to the Customer’s Overview web page.
- Click on the “Locate Now” button for the unit in question.
- Wait for the information to update, this can take a couple of minutes.
-back to top
Q. How do I check the unit’s billing plan:
A.Click on the “GPS Devices” tab. The units are separated into the two billing plans: Basic and Advanced.
-back to top
Q. How do I change the billing plan for a unit:
A.Click on the “GPS Devices” tab. Then by the Name of the unit is the edit tab. Click on this tab and go to the pull down menu and select the new plan. Click on the “Activate” button and wait until the screen refreshes, which can take a few minutes.
-back to top
Q. Where can I find product manuals, installation guides and marketing support material?
A. Uplink offers a host of support collateral to active dealers selling Uplink products and services through our secure dealer management portal. To register to become a dealer of GPS tracking products, click here. If you are an existing dealer, simply log in and you will find all collateral under the “Support” tab.
-back to top